The company undertakes no liability in case of cancellation of trips due to breakdown or for reasons beyond the control of the management. However proportionate refund of fare will be allowed in case no alternate arrangement is made
· Issuing valid ticket (a ticket that will be accepted by the bus operators or their network).
· Providing refund & support in case of cancellations.
· Providing customer support in case of delays or other inconvenience.
· Management is not responsible for your luggages/baggage.
· The coaches and the passengers are covered by insurance. In the event of accidents and consequential injury, loss of life and any other damages, such contingencies are covered by the insurance.
· Changes to date or time can be made to your booking if you notify us at least one day prior to the scheduled departure time by visiting our branch/agency counter.
· If any case bus was dealy operator are not responsiable in case of traffic jaim, bus broke down , alternative arangment..
· Any passenger disturbing the co-passengers is liable to be alighted from the coach.
· Processing fee will not be refunded on journey day.
· In case of open tickets, the fare prevailing at the time of confirmation of journey will be charged.
· No video service between 12 Midnight to 6 a.m
· Seats Will Be Confirmed Only After Successful Payment. ( Depending Upon Seat Availability).
· The passenger should carry the same identity card while traveling. If not this will be treated as ticket less traveling.
· Ticket Cancellation amount will be credited in your account with in 7 to 10 working days after the refund initiation.
· Justification Delhi Court Only.
passengers are required to furnish a valid identity proof (driving license, student/company card, Passport, PAN or Voter id). Failing to do so can result in boarding being denied by the bus operator.
Change of bus: In case the bus type mentioned on the ticket is changed for any reason,shanepunjabexpress.com will refund the differential amount to the customer upon being intimated by the customer in 24 hours of the journey. Service charge or home delivery charges will not be refunded if ticket is cancelled.